iNPLASS InfoTech Inc.: Elevating Hotel Operations With Integrated Communication
Rafeeque Mohamed, Founder & CEO
iNPLASS: A JOURNEY FROM PERSONAL EXPERIENCES TO REVOLUTIONARY SOLUTIONS
The inception of iNPLASS can be traced back to a business trip where a group of tech savvy friends faced significant communication difficulties with the hotel staff. Frustrated by these challenges, they were determined to find a solution. Driven by their firsthand experiences and a passion for problem-solving, the founders of iNPLASS embarked on a mission to transform the way hotels communicate with guests and manage their operations. Their determination fueled months of brainstorming and innovation, culminating in the creation to revolutionize the hotel operations.
Today, iNPLASS stands as a testament to the power of collaboration, creativity, and perseverance in turning personal experiences into innovative solutions that has been proving to be a game-changer for hotel management operations. Their integrated platform, comprising GUESTbyiNPLASS, STAFFbyiNPLASS, and HOPbyiNPLASS offer comprehensive solutions that prioritize both guest satisfaction and operational efficiency.
iNPLASS is an American Hospitality Tech company with a prominent presence in MENA and India. As a forefront industry leader, it aims to boost hotel efficiency, improve staff performance, increase revenue and enhance guest satisfaction.
Rafeeque Mohamed, the founder and CEO says, “There are endless reasons to use iNPLASS in hotel operations. Once a nice-to-have technology is now become a must-have in the hotels. With the iNPLASS' unique solutions and its branded virtual assistant iVA, hotels can have personalized services which exceed guest expectations while maintaining guest privacy, drive staff efficiency and operations run smoother.”
He further adds, “iNPLASS has adopted digitalized personalization in a thoughtful and guest-centric manner, whilst prioritizing the privacy of hotel guests, allows hotels to be ahead of the curve and set their hotel on the path to success in today’s competitive world of hospitality and travel.”
The inception of iNPLASS can be traced back to a business trip where a group of tech savvy friends faced significant communication difficulties with the hotel staff. Frustrated by these challenges, they were determined to find a solution. Driven by their firsthand experiences and a passion for problem-solving, the founders of iNPLASS embarked on a mission to transform the way hotels communicate with guests and manage their operations. Their determination fueled months of brainstorming and innovation, culminating in the creation to revolutionize the hotel operations.
Today, iNPLASS stands as a testament to the power of collaboration, creativity, and perseverance in turning personal experiences into innovative solutions that has been proving to be a game-changer for hotel management operations. Their integrated platform, comprising GUESTbyiNPLASS, STAFFbyiNPLASS, and HOPbyiNPLASS offer comprehensive solutions that prioritize both guest satisfaction and operational efficiency.
iNPLASS is an American Hospitality Tech company with a prominent presence in MENA and India. As a forefront industry leader, it aims to boost hotel efficiency, improve staff performance, increase revenue and enhance guest satisfaction.
Rafeeque Mohamed, the founder and CEO says, “There are endless reasons to use iNPLASS in hotel operations. Once a nice-to-have technology is now become a must-have in the hotels. With the iNPLASS' unique solutions and its branded virtual assistant iVA, hotels can have personalized services which exceed guest expectations while maintaining guest privacy, drive staff efficiency and operations run smoother.”
He further adds, “iNPLASS has adopted digitalized personalization in a thoughtful and guest-centric manner, whilst prioritizing the privacy of hotel guests, allows hotels to be ahead of the curve and set their hotel on the path to success in today’s competitive world of hospitality and travel.”
GUESTbyiNPLASS
A significant solution that ensures superior guest satisfaction is GUESTbyiNPLASS, a hybrid app specially designed for the guests. The GUESTbyiNPLASS allows guests to access information about the hotel and its services, mobile check-in, digital keys, interactive digital menu, valet parking and access special offers and benefits. Guests can book hospitals, transportation and even movie booking, also leaving reviews and feedback. GUESTbyiNPLASS is popular among hotels for its personalized and branded experience for guests.
The mobile check-in feature allows guests to bypass long front desk queues, providing a swift, contactless check-in and check-out experience. The mobile door key allows guests to unlock their rooms using their mobile devices after a quick check-in process. The platform can integrate with various PMS and digital door hardware systems.
The emphasis on personalization, privacy, and seamless communication resonates well with the evolving needs of the hospitality sector. The mobile-centric approach, especially with features like mobile check-in and digital keys, aligns with the contemporary preferences of travelers seeking convenience and contactless experiences.
STAFFbyiNPLASS
Another core point focused by iNPLASS is staff empowerment. With this priority, a unique app is built, Staff by iNPLASS, that empowers the hotel staff for seamless operations.
Rafeeque Mohamed shares, “The STAFFbyiNPLASS empowers the hotel staff in the operation to take complete control on the incoming Guest requests and take necessary actions to address them simply through their smartphones. Hotel staff would be able to use this for necessary Inter and Intra-Departmental communications and ensure no task raised gets unattended. Timely closure to task and adhering to SLA response times and escalation matrix would be the true essence of StaffbyiNPLASS, eliminating any operation lags arising due to communication gaps.”
HOPbyiNPLASS
HOPbyiNPLASS serves as backbone to the whole solution. The Hotel Operations dashboard provides a complete operational overview for the HODs and Management team.
A significant solution that ensures superior guest satisfaction is GUESTbyiNPLASS, a hybrid app specially designed for the guests. The GUESTbyiNPLASS allows guests to access information about the hotel and its services, mobile check-in, digital keys, interactive digital menu, valet parking and access special offers and benefits. Guests can book hospitals, transportation and even movie booking, also leaving reviews and feedback. GUESTbyiNPLASS is popular among hotels for its personalized and branded experience for guests.
The mobile check-in feature allows guests to bypass long front desk queues, providing a swift, contactless check-in and check-out experience. The mobile door key allows guests to unlock their rooms using their mobile devices after a quick check-in process. The platform can integrate with various PMS and digital door hardware systems.
The emphasis on personalization, privacy, and seamless communication resonates well with the evolving needs of the hospitality sector. The mobile-centric approach, especially with features like mobile check-in and digital keys, aligns with the contemporary preferences of travelers seeking convenience and contactless experiences.
STAFFbyiNPLASS
Another core point focused by iNPLASS is staff empowerment. With this priority, a unique app is built, Staff by iNPLASS, that empowers the hotel staff for seamless operations.
Rafeeque Mohamed shares, “The STAFFbyiNPLASS empowers the hotel staff in the operation to take complete control on the incoming Guest requests and take necessary actions to address them simply through their smartphones. Hotel staff would be able to use this for necessary Inter and Intra-Departmental communications and ensure no task raised gets unattended. Timely closure to task and adhering to SLA response times and escalation matrix would be the true essence of StaffbyiNPLASS, eliminating any operation lags arising due to communication gaps.”
HOPbyiNPLASS
HOPbyiNPLASS serves as backbone to the whole solution. The Hotel Operations dashboard provides a complete operational overview for the HODs and Management team.
The revolutionary hotel operations dashboard allows access to holistic visibility of operations and supports day-to-day operations with data intelligence, enabling necessary service changes and customizations. All these solutions, have assisted hotels in achieving higher levels of operational efficiency, optimize their service revenue channels, controlling operational costs and at the end of the day satisfied guests.
Rafeeque Mohamed's vision for iNPLASS is ambitious and promising. Expanding into global markets and exploring partnerships with allied service providers can indeed propel iNPLASS to greater heights. The establishment of a Global Growth Centre and the positive interest in franchisee and distribution operations indicate a robust growth trajectory.
“Hotel performance globally is expected to improve in the coming years. This has motivated us to expand into global markets beyond the MENA and Asian Markets. We have established a Global Growth Centre in India, recognizing the potential in the global hospitality market. We have also received positive interest in franchisee and distribution operations, and are working to establish presence in Americas, Africa, Europe, CIS and Asia Pacific regions.
The next course of our additions would be to onboard potential Partnership and Affiliate programs with allied industry service providers. We are open for more collaborations.” Rafeeque Mohamed concluded.
For hotels and resorts looking to enhance their guest communication, streamline operations, and leverage digital solutions, iNPLASS appears to be a compelling choice. Their success stories and testimonials further validate the effectiveness and reliability of their offerings.
THE FUTURE ROAD MAP OF iNPLASSiNPLASS has adopted digitalized personalization in a thoughtful and guest-centric manner, whilst prioritizing the privacy of hotel guests, allows hotels to be ahead of the curve and set their hotel on the path to success in today’s competitive world of hospitality and travel
Rafeeque Mohamed's vision for iNPLASS is ambitious and promising. Expanding into global markets and exploring partnerships with allied service providers can indeed propel iNPLASS to greater heights. The establishment of a Global Growth Centre and the positive interest in franchisee and distribution operations indicate a robust growth trajectory.
“Hotel performance globally is expected to improve in the coming years. This has motivated us to expand into global markets beyond the MENA and Asian Markets. We have established a Global Growth Centre in India, recognizing the potential in the global hospitality market. We have also received positive interest in franchisee and distribution operations, and are working to establish presence in Americas, Africa, Europe, CIS and Asia Pacific regions.
The next course of our additions would be to onboard potential Partnership and Affiliate programs with allied industry service providers. We are open for more collaborations.” Rafeeque Mohamed concluded.
For hotels and resorts looking to enhance their guest communication, streamline operations, and leverage digital solutions, iNPLASS appears to be a compelling choice. Their success stories and testimonials further validate the effectiveness and reliability of their offerings.
