Sustainability Lessons To Be Learnt From Indian Businesses

By siliconindia  |  Monday, 18 June 2012, 02:16 Hrs

Hot Lunch Delivery

The six sigma Dabbawaalas

Home cooked food delivered hot and flawlessly is the main strength of the Mumbai Dabbawaalas. The Dabbawaalas are a group of active workers who involves in picking up lunch from the houses of people working in companies and delivering them on time. This process is carried on flawlessly and in 1998 Forbes gave the dabbawaalas a six sigma rating.

It means the delivery of the lunch boxes from home to the office desk is done error free or with 99.99999999% efficiency, that means one error for every six million meals. Now we really know what and how KFC, McDonalds and TacoBell.

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