Impact of Big Data on Decision Making: Report



Bangalore: Capgemini, providers of consulting, technology and outsourcing services, today announced the findings of a global survey into the use of Big Data in corporate decision-making. The Economist Intelligence Unit report "The Deciding Factor: Big Data & Decision making", commissioned by Capgemini, reveals that nine out of ten business leaders believe data is now the fourth factor of production, as fundamental to business as land, labor and capital. The study among over 600 C-level executives and senior management and IT leaders worldwide indicates that the use of Big Data has improved businesses' performance, on average, by 26 per cent and that the impact will grow to 41 per cent over the next 3 years. The majority of companies (58 per cent) claim they will make a bigger investment in Big Data over the next three years.

Two-thirds of executives consider their organizations are 'data-driven', reporting that data collection and analysis underpins their firm's business strategy and day-to-day decision-making. Leaders who base their judgement on a combination of experience and instinct are becoming increasingly rare. Over half (54 percent) say that management decisions based purely on intuition or experience are increasingly regarded as suspect and 65 per cent assert that more and more management decisions are based on "hard analytic information". That figure rises to 73 per cent for the financial services sector, 75 per cent for healthcare, pharmaceuticals and biotechnology and 76 per cent for energy and natural resources companies. The majority of executives (58 per cent) rely on unstructured data analysis including text, voice messages, images and video content while over 40 per cent say that social media data in particular has become increasingly important for decision-making.

According to Gartner "Business executives and IT managers are increasingly referring to information as one of their organization's most critical and strategic corporate assets. Certainly there is a sharp rise in enterprises leveraging information as a performance fuel, competitive weaponry and a relationship adhesive."

Timeliness and quality of data remain significant issues. Although 42 per cent of executives say that data analysis has slowed down decision-making, the vast majority (85 per cent) believe that the growing volume of data isn't the main challenge, but rather being able to analyze and act on it in real-time. As organizations increasingly look to the output from analytics to automate decision making, data quality is seen as a major hurdle to this with two-thirds (67 per cent) claiming they struggle with data inaccuracy on a daily basis.